NEXT-GENERATION CALL CENTRE PLATFORMbilgi@gsantral.com.tr
G-SANTRALNEXT-GENERATION COMMUNICATIONS
TREN
PBX FEATURES

PBX tailored to your organisation.
Advanced speech technologies.

Bring call management into your workflow with cloud PBX support. Greetings, routing, CRM and speech technologies can be tailored to public and private organisations.

PUBLIC AND PRIVATE SECTOR

One platform.
Configured for your organisation.

Workflows, modules, reports and integrations can be developed around your requirements. Let’s define the customisation scope through a needs assessment.

Public institutions

Communications built around public services.

Handle citizen enquiries according to your organisation’s services. Plan routing, information and permissions by department. Organisation-specific workflows and reports can be developed around your needs.

  • Call flows by department and service
  • Organisation-specific announcements and terminology
  • Permission and reporting scope
Discuss your organisation’s needs
EXAMPLE USE CASE

“I’d like to check the status of my application.”

  1. 01
    Voice greetingTTS · Organisation-specific announcement
  2. 02
    Identifying the requestASR · Interpreting the spoken response
  3. 03
    Relevant service departmentIVR · Routing based on a defined flow
  4. 04
    Reviewing the conversationSTT & Speech Analytics

This example illustrates a possible workflow.

Private sector

Call flows designed for your customer experience.

Configure sales, support and customer service around the way your business works. Operation-specific modules and integrations with existing business applications can be developed to suit your needs.

  • Separate sales and support scenarios
  • Brand-specific greetings and routing
  • An integration plan for CRM and business applications
Discuss your organisation’s needs
EXAMPLE USE CASE

“I need help with my order.”

  1. 01
    Voice greetingTTS · Organisation-specific announcement
  2. 02
    Identifying the requestASR · Interpreting the spoken response
  3. 03
    Customer support teamIVR · Routing based on a defined flow
  4. 04
    Reviewing the conversationSTT & Speech Analytics

This example illustrates a possible workflow.

SPEECH TECHNOLOGIES

From greetings to analysis,
capabilities that work together.

Turn speech into text and text into speech.
Connect voice interactions to your business processes.

ANALYTICS01
Speech Analytics

Speech Analytics

Review conversations using your operational evaluation criteria. Feed recurring requests, key topics and development opportunities into quality and coaching workflows.

  • Organisation-specific evaluation criteria
  • Key phrase and topic analysis
  • Input for quality and coaching processes
USE CASE

Quality evaluation, topic analysis and team development.

STT02
Speech-to-Text

Speech-to-Text

Turn conversations into a written resource. Use transcribed content in your review, search and analysis workflows.

  • Transcribing audio content
  • Reviewing content as text
  • Preparing data for analytics
USE CASE

Call transcripts, content search and analysis preparation.

TTS03
Text-to-Speech

Text-to-Speech

Use your organisation’s written content in voice communication flows. Adapt greeting, routing and information announcements to your services.

  • Text-based announcement preparation
  • Organisation-specific greeting content
  • Planning language and voice options
USE CASE

Business greetings, IVR announcements and information messages.

IVR / ASR04
Automatic Speech Recognition

Voice IVR Routing (ASR)

Match spoken responses such as “technical support” to defined commands and service options. ASR recognises the spoken selection; the IVR flow routes the call to the relevant queue or department. Keypad fallback, language support and integration scope are planned for your organisation.

  • Spoken response and command recognition
  • Routing through IVR flows
  • Keypad and voice selection scenarios
USE CASE

Voice menus, service selection and department routing.

Language, voice and model options, integrations, permissions and deployment scope are defined according to your requirements.

NEXT STEP

Let’s develop it around your organisation’s needs.

Discuss modules, workflows and integrations for public services or private-sector operations. Together, we can plan the development and customisation scope.

Request a demo
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Product information and tailored demo planning
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