SOLUTIONS

How can G-Santral help
with your team’s everyday work?

Connect callers to the right team, see their previous conversations or track a callback. Explore the products that fit your use case.

CUSTOMER SERVICE

When your customer calls again, pick up where you left off.

Greet callers with a voice menu and route them to the right team. Your agent can review customer information and previous call notes, then handle the new conversation in the same workspace.

Keypad IVR Routing Queue Management Agent Desktop Built-in CRM and Customer Management

Call handling and Agent Workspace — actual G-Santral interface with sample data — Call handling and Agent WorkspaceSample data

TECHNICAL SUPPORT

See previous conversations. Support your team in real time.

Review the customer’s previous notes during a call. Use supervisor tools to support the agent and follow up with evaluation and coaching.

Built-in CRM and Customer Management Live Screen Monitoring Coaching and Development Recording Centre

Supervisor workspace — actual G-Santral interface with sample data — Supervisor workspaceSample data

SALES AND OPERATIONS

Keep following up after the call.

Record what you discussed, plan the next conversation and track callback status. Use call reports and shift plans to assess your team’s working arrangements together.

Built-in CRM and Customer Management Agent Desktop Shifts, Leave and Swaps Call Handling Rules