See calls waiting in the queue and their waiting times.
Live Call Status Screens
Monitor call and team statuses with colour-coded indicators.
Track waiting calls, ongoing conversations, IVR traffic and agent statuses in one operations view. Use coloured status labels and threshold alerts to identify areas needing attention.
Enlarge screen Live Call Status ScreensDiscuss this module
SEE THE STATUS, SET THE PRIORITY
Clearer monitoring with colours and labels.
Track connected calls and ongoing conversations.
Identify calls at the greeting and menu stages.
Spot indicators that reach your defined warning or critical level.
Example status display. Colours are paired with text labels; thresholds are set for your operation.
Explore TV mode for shared screensIN YOUR DAILY WORK
Understand your operation at a glance.
Live statuses
Track waiting calls, calls in IVR and connected calls. See agent availability, conversation and break statuses together.
Colour-coded indicators
Distinguish statuses using text labels and colours. Review team workload, waiting times and indicators needing attention more easily.
Threshold alerts
Set warning and critical thresholds for monitored indicators. Track waiting-time and service-level changes through operations dashboards and TV mode.
NEXT STEP
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