Let’s plan how your organisation will use G-Santral. From needs assessment and deployment to training and support, your proposal should clearly set out the services you will receive.
Whether you are setting up a new system or moving from an existing one, let’s identify the work you need.
We learn how your team works and assess your call volumes, existing infrastructure and priorities together.
A solution plan that clarifies the setup you need.
We configure users, extensions, queues and permissions within the agreed scope, and plan checks before you start using the system.
A deployment process with defined tasks and checks.
We design announcements, voice menus, working hours and routing steps with your organisation to help callers reach the right department.
A call greeting flow that fits the way your organisation serves callers.
We tailor the built-in CRM’s information fields, permissions and follow-up workflows to the way you work. Connections to your existing software are assessed separately.
Customer information tailored to your organisation and connected to your calls.
We plan training for agents, supervisors and managers based on the modules they use. Everyday tasks are explained through scenarios relevant to your organisation.
Practical training built around your team’s own responsibilities.
We create a support plan for usage questions, configuration needs and updates. Your proposal specifies contact channels, service hours and the scope of work.
A clear definition of how you can get support and what it covers.
Modules, services, responsibilities and prices come together in one solution plan, so you can evaluate setup and ongoing use together.
Explore solutions and the proposal processThe work to be done, access requirements and steps to be carried out with your organisation.
Setup, migration checks and training planned around your needs.
Support channels and hours, included work and any services charged separately.
Tell us about your existing setup and priorities; let’s identify the right products and services together.
