Next-Generation Call Centre PBX

CLOUD PBX · CALL CENTRE · CRM

Manage customer communications on one platform with cloud PBX, call centre tools and built-in CRM. Call flows, quality evaluations and reports can be tailored to your organisation’s needs.

Cloud PBX Call centre Built-in CRM

Request a demo What do we offer?

A business communications platform developed in Türkiye

PRODUCT SCREENS

Agent DesktopG-SANTRAL

Agent Workspace — actual G-Santral product screen with sample data

Answer, hold and transfer calls01 / 04

Integrated call management.Call information and controls in the agent workspace.

EXPLORE THE PLATFORMCUSTOMISABLE TO YOUR ORGANISATION’S NEEDS.

Cloud PBXBuilt-in CRM and Customer ManagementInterval Monitoring and ReportingOperational DashboardsTV Mode DashboardQuality, Listening and EvaluationKeypad IVRVoice IVR / ASRSTT and TTSSkill-Based RoutingLive Call StatusGreeting AnnouncementsAgent DesktopSupervisorRecording and Live MonitoringCoaching and DevelopmentShift Planning

01 / WHAT IS G-SANTRAL?PBX · CLOUD · CALL CENTRE · CRM

More than
just a call.

Your phone calls, customer information and team on one platform.

G-Santral combines cloud PBX support, call centre management and built-in CRM. Call flows, customer fields, reports and integrations can be tailored to public and private organisations.

WHAT CAN YOU DO WITH PBX?

Connect every call to the right team.

A PBX manages your organisation’s incoming and outgoing phone calls. With G-Santral, you can define the call journey from the greeting announcement to the agent connection.

IVR and greetings

Create voice menus, announcements and keypad options.

Queues and distribution

Route calls to the relevant team and an available agent.

Call controls

Answer, hold, mute or transfer a call.

Call rules

Define how calls are answered and how wrap-up work is handled.

Explore PBX features

WHAT CAN YOU DO WITH CLOUD PBX?

Different locations. One shared phone system.

Cloud PBX means using a phone system hosted on cloud infrastructure. G-Santral supports this model. With an internet connection and the appropriate permissions, your team can access shared call management tools.

Office and remote work

Bring different workplaces together in one operating model.

Consistent call greetings

Configure announcements, menus and queues around your call flow.

Central visibility

Review team status and call traffic together.

A setup that fits

Plan users, call capacity and modules for your organisation.

Explore cloud PBX support

WHAT CAN YOU DO WITH CALL CENTRE TOOLS?

See your team and operations together.

Call centre management covers team workflows and service quality as well as conversations. Agents, supervisors and managers work on the same operation using tools suited to their roles.

Live monitoring and support

Monitor agent status and provide help through listening and whispering.

Recording and quality

Review conversations, evaluate them and plan coaching.

Reporting and analysis

Assess call, queue and staff performance.

Shifts and work schedules

Plan working hours, breaks and staff statuses.

Explore all workspaces

WHAT CAN YOU DO WITH CRM?

Know the customer behind the call.

CRM stands for customer relationship management. G-Santral’s built-in CRM brings customer information and contact history into the call workflow. Agents can start conversations better informed and keep track of the next step.

Customer / citizen profile

View contact information in fields tailored to your organisation.

Contact history

Review previous conversations and interactions on a timeline.

Call notes

Record the customer’s needs and the outcome of the call.

Callback tracking

Plan the next conversation and monitor callback status.

Explore the CRM module

G-SANTRAL

Our references

02 / A SOLUTION FOR YOUR ORGANISATIONNEEDS · DEMO · PROPOSAL

A ready platform.
A plan built around you.

Whether you need cloud PBX, a call centre or CRM, let’s discuss how you work. Together, we can define the modules, customisations and deployment model you need.

What happens after you request a demo?

We learn about your needs.
We review your team size, call volumes and current systems.
We explore the relevant screens together.
We plan a product demo around your priorities, such as call handling, customer follow-up and team management.
We define the scope and proposal.
We identify your module, deployment, integration and support needs, then plan the migration steps together.

Request a tailored demo

FROM SETUP TO EVERYDAY USE

Alongside your product,
the services you need.

Let’s plan your needs assessment, setup, call flows, CRM customisation, training and support together.

Explore services