Ticket management
Organise requests by category, priority and location. Track the assigned team member, work notes and ticket history together.
IT PRODUCTS
G-SERVİS · IT Service Desk
Manage IT support requests, ownership and service targets in one workspace. Turn your team’s solutions into shared organisational knowledge.
G-SANTRAL · IT PRODUCTS
Track every step, from request to resolution.
See open ticket status, assigned staff and activity history together. Track priorities and resolution steps from your service desk.
Enlarge screenDAY-TO-DAY IT OPERATIONS
The essentials of your service desk, together.
SLA & resolution tracking
Define target times and track pending and overdue tickets. Review resolution times in SLA reports.
Knowledge base
Build a shared resource from recurring issues and their solutions. Control who can prepare and publish articles.
Maintenance & outage notices
Create notices for planned maintenance and service outages. Keep the relevant users informed.
Roles & permissions
Use the permission matrix to control which screens and actions are available to each user.
Operations overview
See open tickets, workload by location and average resolution time on the dashboard. Use filters to find the records you need.
DEPLOYMENT FOR YOUR ORGANISATION
Request a quote Let’s plan your service desk.
Let’s review your user roles, locations, SLA rules and notification needs.
