Keypad menus
Connect keypad selections to queues, extensions or submenus. Define return paths for invalid input and no response.
Keypad IVR Routing
Route callers to the right service using keypad choices.
Let callers select sales, support or the relevant department using their phone keys. Combine greeting announcements, submenus, queues and extension destinations in a visual flow.
Enlarge screen Keypad IVR RoutingDiscuss this module
IN YOUR DAILY WORK
Let callers choose and reach the right destination.
Working-hours and holiday flows
Plan separate greetings and routing destinations for working hours, out-of-hours periods and holidays.
Testing and publishing
Try your scenarios before publishing the flow; check greeting, keypad input and routing steps together.
NEXT STEP
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