Cloud PBX, call centre and CRM.
A platform that fits your organisation.
Answer calls, know your customers and manage your team and service quality. Ready-made modules, information fields and workflows can be customised to your needs.
Call and customer management
Cloud PBX, queues, skill-based distribution and built-in CRM.
Explore the modules 02IVR and voice technologies
Keypad and voice selection, speech transcription and text-based announcements.
Explore the modules 03Monitoring, recording and reporting
Live statuses, audio and screen recordings, quality evaluation and reports.
Explore the modules 04Team and development
Shifts, leave and swaps, the Knowledge Base and coaching.
Explore the modulesCall and customer management
Cloud PBX, queues, skill-based distribution and built-in CRM.
Cloud PBX
Your PBX in the cloud, your team in a shared workspace.
Explore the detailsAgent Desktop
Handle your calls and track your development.
Explore the detailsBuilt-in CRM and Customer Management
Customer information, contact history and call follow-up.
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Queue Management
Call distribution and queue management.
Explore the detailsSkill-Based Routing
Match each call’s requirements to agent skills.
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Call Handling Rules
Consistent rules for call workflows.
Explore the detailsIVR and voice technologies
Keypad and voice selection, speech transcription and text-based announcements.
Keypad IVR Routing
Route callers to the right service using keypad choices.
Explore the detailsVoice IVR Routing (ASR)
Use spoken responses to route callers to a defined service.
Explore the detailsSpeech-to-Text (STT)
Review and search conversations as text.
Explore the detailsText-to-Speech (TTS)
Turn greeting and information texts into announcements.
Explore the detailsSpeech Analytics
Review call content by topic and quality criteria.
Explore the detailsMonitoring, recording and reporting
Live statuses, audio and screen recordings, quality evaluation and reports.
Live Call Status Screens
Monitor call and team statuses with colour-coded indicators.
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Recording Centre
Central recording infrastructure management.
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Live Screen Monitoring
Live screen monitoring with authorised access.
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Screen Recording
Screen recording and upload management.
Explore the detailsCall Monitoring and Quality Evaluation
Listen to the call and review the on-screen process.
Explore the detailsEvaluation Forms and Scoring
Measure your quality standards with your own forms.
Explore the detailsReporting and analysis
Evaluate call, queue and quality results through reports.
Explore the detailsTeam and development
Shifts, leave and swaps, the Knowledge Base and coaching.
Breaks and Work Statuses
Staff monitoring with defined statuses.
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Shifts, Leave and Swaps
Manage schedules, leave and shift swaps together.
Explore the detailsKnowledge Base
The right information, at your agents’ fingertips during a call.
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Coaching and Development
Planned and trackable team development.
Explore the detailsLive operations management
Monitor your team and support them with listening and coaching tools.
Explore the detailsEvaluate your operations
with data.
Use CDR to review individual calls, interval reports to understand traffic over time, and AUX reports to analyse work states. Queue, agent, quality and IVR reports provide further perspectives on your operation.
Explore report types
Enlarge screenDefine the right solution scope for your organisation.
Discuss modules, deployment options and integration needs with our team.
