Earned scoring
Meeting a criterion earns points according to its defined weight.
20 + 50 + 15= 85
Evaluation Forms and Scoring
Measure your quality standards with your own forms.
Create evaluation forms with sections, questions and weights. Choose earned scoring from 0 to 100 or deductions from 100 towards zero, and define pass marks and critical error rules.
TWO SCORING MODELS
0 → 100
100 → 0
The same quality goal, calculated your way.
Deduction scoring
Non-compliant answers subtract points according to their defined weight.
100 − 10 − 5= 85
These are illustrative calculations. Actual results depend on section and question weights, the pass mark and critical error rules defined in the form.
Evaluation Forms and ScoringDiscuss this module
IN YOUR DAILY WORK
Define your organisation’s quality standard.
Form design
Write the form title and description, then add sections, questions, evaluation guidance and weights. Define mandatory and critical criteria.
Two scoring models
Earned scoring adds points for meeting criteria. Deduction scoring subtracts points for non-compliance. Set the pass mark and critical error score cap for your form.
Publication and scope
Prepare a draft, publish it and manage versions. Select the appropriate form for the interaction type, queue, campaign or team.
NEXT STEP
Request a demo Let’s plan a tailored evaluation forms and scoring demo.
Discuss modules, deployment options and integration needs with our team.
