Automatic answering
Define automatic answering and call greeting behaviour.
Call Handling Rules
Consistent rules for call workflows.
Define call answering and after-call work rules. Establish consistent working standards across organisations, campaigns and queues.
Enlarge screen Call Handling RulesDiscuss this module
IN YOUR DAILY WORK
Create a consistent call workflow.
After-call work
Adapt after-call work to your operation’s needs.
Scope management
Associate rules with organisations, campaigns and queues.
NEXT STEP
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